Customer Support Specialist
Giving our customers the top-notch support experience they expect from Volicon
Description
Customer Support Specialist is a key technical contributor who will be the first point of contact for customers and be responsible for providing phone support, upgrades and system configuration for Volicon’s products. This position will also involve testing of customer configurations and new releases. Travel to customer sites to perform on-site troubleshooting, upgrades, etc. might be required. The ideal candidate will be a self-motivated individual with a strong desire to learn, customer oriented, comfortable working in a team environment and have strong written and verbal communication skills.
Qualifications
- Experience working with CRM and/or trouble tracking systems
- Experience with Microsoft Windows installation, configuration and setup
- Understanding of database maintenance, such as MySQL
- Thorough understanding of networking concepts including Network topologies, TCP/IP fundamentals, TCP/IP utilities, WAN/LAN and Remote Access technologies
- Excellent organizational skills. Keeps records and maintains historical reference
- Strong analytical and trouble-shooting skills
- Strong verbal and written communications skills
Educations and/or Experience:
- Bachelor’s degree in computer science or related technical field or equivalent experience
- Minimum of (3 year) experience with technical support, problem tracking and escalation procedures
This is an excellent opportunity to be part of a team in a young, fast growing high-tech company located in Burlington, MA. We offer competitive salary with full medical and dental benefits.
